Shipping policy

House Of Neim SHIPPING POLICY

Thank you for shopping with House Of Neim. Each piece is designed, produced, and packaged with the highest attention to detail. Please review our store policy carefully before placing your order. By completing a purchase, you acknowledge and agree to the terms outlined below.

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PROCESSING TIMES

Each item is made to order and includes processing time dresses typically take 2weeks to ship and arrive with in 1-4 weeks so please order with this in mind to the date of your event.

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SHIPPING POLICY

Shipping Terms:

    •    Customers are responsible for all shipping fees, including customs and import duties where applicable and are non refundable.

    •   Any customs duties or import charges are levied directly by the destination country's government. These charges are not collected by Alglist. The fees go directly to the customs authority of the recipient country, and they are assessed according to the local import policy and regulations and are the responsibility of the customer.

    •    If a package is returned due to an invalid address or failed delivery attempt, the customer is responsible for reshipment fees. - Once the package returns to our facility and reshipment payment is received, it will be resent.

    • Items with failed deliveries cannot be altered, returned, or exchanged once shipped.

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PREORDERS & MADE-TO-ORDER ITEMS

Orders containing both in stock and Preorder/ ‘Made to Order’ items will ship together once all items are ready.

If you would like to receive your in stock item(s) first, please place two separate orders — one for the in-stock item(s) and one for the Preorder/ ‘Made to Order’ item(s). Separate shipping fees will apply to each order.

Preorder and ‘Made to Order’ items include estimated production timelines that can be found in their product descriptions.

DELAYS

If any unexpected delay occurs during processing, customers will be promptly notified via email with an updated estimated shipping timeline.

Once an order has been transferred to the shipping carrier, Alglist is not responsible for any carrier-related delays, lost, or stolen packages. However, we will gladly assist you in filing a claim or locating your package with the carrier if needed.

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